September 25, 2013
Dennis McGuire, CEO of CodeBaby that enables companies in the benefits health insurance and provider healthcare industries to increase online customer engagement, drive conversion objectives, and improve online self-service to produce healthier outcomes and increased patient satisfaction joins eHealth Radio and the Healthcare and Technology Channels. Codebaby does this by using a combination of interactive web elements, decision support tools, and emotionally expressive, 3D intelligent virtual assistants.
Listen to interview with host Eric Michaels & guest Dennis McGuire discuss the following:
- Tell us what is a virtual health assistant and why the need for them in healthcare?
- What types of applications can benefit from using a virtual health assistant?
- What are some of the main benefits providers will see from using a virtual health assistant and your decision support tools?
- How is this technology implemented on a hospital website or platform behind a firewall, and how does it stay HIPAA compliant?
- What are the types of providers that will benefit from using a CodeBaby solution?
Dennis McGuire possesses over 20 years of experience developing innovative solutions for marketing, sales, and customer care organizations across multiple industries.
His recent career history includes serving as VP of Star B2B, a start-up venture within the Omnicom family of agencies, where he was responsible for strategy development and operational execution, EVP at Protocol Marketing where he headed the company’s B2B agency services group, and founding partner and President of Saligent Inc., which was acquired by Protocol Marketing in 2000.
In addition to his accomplishments in the agency and high-tech space, Dennis has experience within the CRM and customer contact center industries where he gained expertise in multi-channel marketing, resource optimization, revenue growth, customer lifetime value optimization, and strategic account management.
His combined career tracks give him a unique perspective on the rapidly growing customer experience management marketplace and the importance of improving the online self-service experience across all industries in order to maintain and increase brand loyalty and revenue growth.
He is consistently sought for insight on the trends, benefits, and uses of virtual assistants within the web self-service, benefits enrollment, and eCommerce space by major publications and analysts such as EBN, USA Today, CRN, Internet Retailer, CRM Magazine, Forrester Research, Gartner Research, IDC, and Loyalty Management among others.
Although originally from the Midwest, Dennis has been a Colorado new native for over 20 years. In his spare time, he enjoys riding his horses, fly fishing, and competing in field trials with his Labrador retrievers. And yes, he occasionally hits the slopes