Health Care

The Medical Memory, a tablet-based service for video recording doctor-patient consultations

Dr. Randall Porter, Neurosurgeon with Barrow Neurological Institute and Founder of The Medical Memory, a tablet-based service for video recording doctor-patient consultations joins eHealth Radio and the Neurology and Brain Health Channels.
Listen to interview with host Eric Michaels and guest Dr. Randall Porter discuss the following:Dr. Porter, you are a neurosurgeon based in Phoenix, Arizona and we are discussing a product you developed ----The Medical Memory.  Apparently patients often fail to understand, misinterpret or forget what was communicated during a doctor’s appointment.  Are there specific reasons for this?So you developed The Medical Memory as a  means to recall the conversation and diagnosis in a medical appointment. Please explain how The Medical Memory works and the benefit.Is The Medical Memory useful for patients and physicians in ALL medical appointments?Has there been a concern about doctor-patient confidentiality with The Medical Memory?You are currently utilizing The Medical Memory at Barrow Neurological Institute and a couple of other medical facilities. Are you having success introducing The Medical Memory across the country?
Duration: 10:27
A tablet-based service, The Medical Memory by ClarIT-MD™, utilizes a video camera positioned in the examining room to record discussions, imaging, and demonstrations ensuring that the shared information is commemorated for personal recall as well as sharable with family and loved ones.
For those patients who choose to utilize The Medical Memory service, a small video camera in the examination room records the session with the doctor including imagery and demonstrations. After the visit, the patient receives an e-mail with a link to a secure webpage containing the videos that can be viewed from any device with internet capability. The patient can then review the session and if desired, share with family members through the provided link.
In 2008, local neurosurgeon with Barrow Neurological Institute, Dr. Randall Porter, started conception on The Medical Memory. Although he knew his patients were intently listening to the information he was providing, he knew that many were not comprehending all the facts during an initial visit and that surprisingly two people in the examining room will not decipher the information in the same manner. This is particularly true in situations in which the information imparted is of a very serious nature and perhaps life threatening. Dr. Porter was intent on creating a state-of-the-art product that also upholds the doctor-patient confidentiality relationship.
“I view The Medical Memory as a trail blazer in the field of medicine and patient care,” says Dr. Randall Porter. “As a neurosurgeon, I understand how important it is for patients to fully comprehend their diagnosis and prognosis. Technology has made it possible for physicians to offer a secure, nonintrusive, and easy-to-use application to recall precisely what was communicated which in many cases benefits an entire family.”
About Dr. Randall W. Porter, Neurosurgeon
Dr. Randall W. Porter is a neurosurgeon practicing with Barrow Neurological Institute in Phoenix, Arizona.  He is Director of the Interdisciplinary Skull Base Program; Co-Director of CyberKnife; and Co-Director of the Acoustic Neuroma Center.
Dr. Porter grew up in a suburb of Chicago - Barrington, Illinois. He graduated from Southern Methodist University in Dallas, Texas and completed his medical studies at Rush Medical College in Chicago. He was a member and president of Alpha Omega Alpha, the medical school honor society. Dr. Porter is the associate editor of Skull Base Surgery, and has been invited to review numerous articles for the scientific literature. He has published over 50 peer reviewed papers and over 20 chapters in major medical textbooks, and has spoken at more than 100 professional meetings. He was named a Top Doc by his peers in Phoenix Magazine in June 2007 and was selected by the BNI residents as Teacher of the Year in 2005.
Among Dr. Porter’s professional accomplishments are the following:Performed the first auditory brainstem implant in the state of Arizona.Performed the first CyberKnife in ArizonaPerformed the first extreme lateral interbody fusion (XLIF) at BNIPerformed the first fully endoscopic microvascular decompression (for trigeminal neuralgia) in ArizonaPerformed the first minimally invasive pedicle screw case at BNI
Dr. Porter is a family man who enjoys biblical studies. He is a member of the Moon Valley Bible Church. For leisure Dr. Porter is an avid golfer and likes to attend his children’s activities, such as Little League baseball games and dance competitions. He has 3 children, and a beautiful wife from Dallas, Texas.

Website: www.themedicalmemory.com

Review Concierge, helping doctors protect their public images online

David Engel is the co-founder of Review Concierge, an online review management company that helps doctors protect their public images online joins eHealth Radio and the Health News and Technology Channels.
Listen to interview with host Eric Michaels and guest David Engel discuss the following: You mentioned in your recent Electronic Health Reporter article that online reviews are the new incarnation of patient feedback. Can you tell us a little more about that?Can you tell us about the trends that are making online reviews take the place of the paper feedback form?Healthcare organizations already have their hands full. Do they really need to stop and invent new processes to get online reviews or can they somehow dovetail this effort into existing processes?What are some of the best practices that you use when responding to reviews? Namely when the review is negative.How can healthcare leaders begin to put a strategy in place to manage their online reviews?
TIP: Develop a culture of “feedback.” Having a transparent, nondefensive attitude is the first step in developing a culture of feedback.
I was talking with the leader of an orthopedic surgery practice. And he had such a great attitude about reviews. He said he welcomes both good and bad reviews. His staff knows that whatever they do is going to be reflected online. That keeps everyone on their toes to deliver the best experience to patients.
Culture is easiest to change when it starts from the top down. Even if you're not at the top of the organization you can start leading by example by regularly asking your patience for their feedback. You'll be pleasantly surprised by how happy patients are to provide it and how useful it can be for spreading positive word of mouth about your practice.
Duration: 16:41
David Engel is the co-founder of Review Concierge. He started Review Concierge in 2012 to help doctors defend their reputations online. David has helped the company create a wealth of knowledge around using review websites like Yelp to improve a medical practice’s image on the internet. The company serves doctors in nearly every state in the US.
David’s entrepreneurial experience goes back to 2008 when he started his first digital marketing agency. Since then, he has been recognized as a leader in Salesforce.com design. He has been quoted for his expertise in interactive and mobile marketing in numerous media outlets, including Media Post, About.com, Businessweek, LA Times, and the San Diego Union Tribune. He lives in San Diego, CA where he enjoys sunbathing, hiking and taking long walks on the beach while talking on his cellphone.

Website: reviewconcierge.com

CodeBaby, Engaging Customers When It Matters Most

Dennis McGuire, CEO of CodeBaby, where they make decision support tools and 3D intelligent virtual assistants that empower and help consumers manage and make informed healthcare, insurance, and employee benefits decisions for themselves and their families again joins eHealth Radio and the Healthcare and Technology Channels.
Dennis discusses how an online/mobile strategy within the healthcare and health insurance space can be tailored to meet the customer where they are based on usage trends, demographics, and content.
Listen to interview with host Eric Michaels and guest Dennis McGuire discuss the following: As we have now entered the second ACA open enrollment period, what has been the trend progression and what do you see evolving over the next few months or even years? So what does CodeBaby do specifically in these digital channels? What is a typical funnel approach like?  How does this funnel approach work in a mobile environment? Is it any different? Can you share with us any use case or user feedback from engaging with avatars and tools as people enrolled in health insurance?
Duration: 13:11
Dennis McGuire possesses over 25 years of experience developing innovative solutions for marketing, sales, and customer care organizations across multiple industries.
His recent career history includes serving as VP of Star B2B, a start-up venture within the Omnicom family of agencies, where he was responsible for strategy development and operational execution, EVP at Protocol Marketing where he headed the company’s B2B agency services group, and founding partner and President of Saligent Inc., which was acquired by Protocol Marketing in 2000.
In addition to his accomplishments in the agency and high-tech space, Dennis has experience within the CRM and customer contact center industries where he gained expertise in multi-channel marketing, resource optimization, revenue growth, customer lifetime value optimization, and strategic account management.
His combined career tracks give him a unique perspective on the rapidly growing customer experience management marketplace and the importance of improving the online self-service experience across all industries in order to maintain and increase brand loyalty and revenue growth.
He is consistently sought for insight on the trends, benefits, and uses of virtual assistants within the healthcare, self-service, and eCommerce space by major publications and analysts such as Employee Benefit News, MedCity News, CRM Magazine, Forrester Research, Gartner Research, and IDC among others.

Website: www.codebaby.com

AffordAScan.com, giving patients high quality scans at an affordable price

Harsh Singh, co-founder of Afford A Scan, a website that empowers health care consumers to find high quality scans at an affordable price. People can search for radiologists in their area, research their background, compare prices and book an appointment all on one central website.
Listen to interview with host Eric Michaels and guest Harsh Singh discuss the following: The idea behind Afford a Scan is pretty interesting. Can you tell us a bit about the company's background and what you do?So, how does it work?How does this benefit health care consumers?On average, how much can a person or family save on health care costs using Afford A Scan?Do you think Afford a Scan and other companies that aid in transparent health care costs and consumerism can change the way our country provides health to its citizens?
Duration: 14:39
AffordAScan.com is a specialized Radiology Marketplace where imaging facilities compete for consumers by offering value. The consumers instantly view prices, compare quality and book an appointment online across facilities. Imaging facilities win by filling the available time slots, complying with price transparency regulations and increasing overall revenue. Consumers benefit from transparency and competition driving better value.
Their mission is to create an easy to use, HIPAA compliant and secure online e-commerce platform for diagnostic imaging services.Why AffordAScan.com? Diagnostic Imaging services accounts for 5-10% of the overall healthcare spend in U.S – a staggering ~$140 billion dollars a year. Research indicates that there is significant – up to 200-500% price variation across imaging facilities for similar quality scans in the same geographical area. This price variation exists for both cash and insurance negotiated rates. Patients are sharing higher cost burden for their own healthcare with the increased utilization of high deductible plans like CDHP. Patients are now demanding greater price and quality transparency – no less a revolution compared to how healthcare services were utilized in the past.
Yet current and popular cost transparency tools are unable to satisfy the needs of the patients. In Healthcare, it has never been just about costs – it is always about Value - Quality and Costs. We need answers to – Where is a high quality MRI machine available? Do they have a Radiologist or a technician providing the service? I am claustrophobic – do they have an Open MRI? How does the quality of an MRI or CT scan affect me?
Beyond transparent prices, answering those questions requires an online Marketplace dedicated to Radiology. AffordAScan.com helps facilities highlight strengths, make available the unfilled slots while attracting new insurance, Medicare and cash patients by offering online scheduling. AffordAScan.com also helps facilities comply with state healthcare transparency legislation requiring price and quality transparency to consumers.
We promote locally at large employers, payors while reaching to consumers across the region using Offline and Internet and Social Marketing.AffordAScan.com is built by a team with experience in building world’s largest e-commerce marketplaces along with deep healthcare expertise.

Website: AffordAScan.comFacebook: www.facebook.com/AffordAScan
Twitter: @AffordAScan

Healthentic, helping your company measure population health

Sean Gallivan, Chief Operating Officer of Healthentic, a company who is striving to revolutionize how employer groups manage and quantify their wellness programs joins eHealth Radio and the Health Care & Technology Channels.
Listen to interview with host Eric Michaels and guest Sean Gallivan discuss the following: So what is Healthentic and what do you do?Why do you think it’s so important for businesses to measure population health?Who are some of your current customers? How are these customers using Healthentic and what kind of feedback have you received?How does Healthentic play into the current landscape of wellness programs and health data analytics?What do you see as the future of healthcare technology?
Duration: 8:46
Sean Gallivan is the Chief Operating Officer at Healthentic. Sean is an expert on using big data as a way for employers to improve population health. He previously worked in the healthcare division of Thomson Reuters.

Website: www.healthentic.comFacebook: www.facebook.com/HealthenticTwitter: @Healthentic

Oplink Connected, an In-home Medical Alert monitoring service

Matt Wisk, Senior Vice President of Business Development of Oplink Connected, a division of Oplink Communications, Inc. (NASDAQ: OPLK), offering an In-home Medical Alert monitoring service joins eHealth Radio and the Healthcare and Technology Channels.
Listen to interview with host Eric Michaels and guest Matt Wisk discuss the following: We hear all these terms like Smart Home, Connected Home and IoT. What is it all about and how does it apply to health care?What has oplink providing that will allow people to enhance health care?Describe your solution and how it works.How will this product enable people to have a better quality of life?What can we expect next from Oplink Connected and where can listeners buy the products & or get more information?
Duration: 7:34
Matt Wisk has nearly 30 years of general management and marketing experience. He served as President for MyPoints.com, a subsidiary of United Online, from 2008 to 2013. He was promoted into that role after serving as Chief Marketing Officer and Executive Vice President for United Online consumer brands, including Classmates.com, NetZero and Juno from 2005 to 2008. He was also responsible for marketing within the Communications segment including operating responsibility for the broadband and web hosting product lines.
Mr. Wisk served as Chief Marketing Officer and Senior Vice President of TiVo in 2004 and 2005. Prior to TiVo, he served as the Chief Marketing Officer at Herbalife International. In 1994 Mr. Wisk joined Nokia. Over a nine year period he moved up through the marketing organization to become Vice President of Marketing, North and South America, providing leadership, strategic marketing vision, and broad executive management for the international marketing of its mobile phone division.  He moved to Europe to run global marketing for Nokia Networks from 2000 to 2002.
At Nokia, he was a key executive in the marketing team that helped establish Nokia as a global leader in wireless communications equipment. Under his leadership, Nokia grew from having single-digit brand awareness to being the most considered and preferred brand in the category. He serves as board member for Storage Appliance Corporation and is an advisory board member at Trueffect, BlurbIQ and Underground Cellar. He was named one of the 'Top 100 Marketers of 1999' by Advertising Age and 'Grand Marketer of the Year, 2000' by Brandweek, was also awarded the Gold Effie Award for Advertising Effectiveness in 2001. Mr. Wisk is a Henry Crown Fellow, Class of 2002, from the Aspen Institute's Henry Crown Fellowship Program. Mr. Wisk received his BA and MBA from Michigan State University.

Website: www.oplinkconnected.com

Natural Healing Arts Medical Center, handling almost any healthcare need

Dr. David Zamikoff, the owner and founder of Natural Healing Arts Medical Center in both Bradenton and Sarasota Florida handling almost any healthcare need joins eHealth Radio and the General Health & Chiropractic Care Channels.
Listen to interview with host Eric Michaels & guest Dr. David Zamikoff discuss the following:Tell me a little about Natural Healing Arts Medical Centers services and how you differ from other Chiropractic offices?You have both Holistic and Medical treatments available at the office, how do you decide what treatment a patient receives and how do they work together?I see that you offer several State of the Art devices to help speed up the healing process, Can you elaborate on a few of them?I have never heard of the Soleave Therapy, can you tell me a bit more about that and how it works?
Duration: 10:36
Dr. David S. Zamikoff earned his doctorate from Cleveland Chiropractic College in Los Angeles, California. He is currently licensed in Florida. Dr. Zamikoff is Board Certified both Nationally and at the State level. Dr. Zamikoff holds certification in operating room protocols and Manipulation Under Anesthesia by the American Academy of Manual and
Physical Medicine. Dr. Zamikoff holds a diplomate degree from the American Academy of Trauma Professionals and is the current President of the Florida chapter.

Links:www.NaturalHealingArtsMedical.com
www.Facebook.com/NaturalHealingArts

Take Trips, not Chances with MedjetAssist

John Gobbels, the Chief Operating Officer/Vice President and transport expert for MedjetAssist, the premier global air-medical transport membership program for travelers including college students once again joins eHealth Radio and the Travel Health Care Information Channel.
Listen to interview with host Eric Michaels & guest John Gobbels discuss the following:What is MedjetAssist, and how is it different from regular travel insurance?If someone is not a Medjet member and they happen to have a medical emergency while traveling and need a transport, what is the average cost range they could potentially face?What types of medical emergencies does Medjet typically handle? Describe an example of a recent one.What are the different types of Medjet memberships? Are there both short-term and annual memberships?Do you see an equal number of leisure and business transports or is one more predominant over another?
Duration: 8:26
John Gobbels brings over 23 years of pre-hospital and hospital service and management experience to his role as vice president and COO of MedjetAssist. Since joining the premier medical evacuation membership program in 2006 as director of transport operations, Mr. Gobbels has been responsible for complete oversight of all transport and repatriation operations.


Before moving from his hometown of Pittsburgh, Pennsylvania, to Medjet’s headquarters in Birmingham, Alabama, Mr. Gobbels spent 13 years with STAT MedEvac, the air ambulance arm of the renowned University of Pittsburgh Medical Center (UPMC). During his tenure, he played integral roles in almost all aspects of the program, from base operations to communications and clinical operations.
For six years Mr. Gobbels served as clinical director of STAT MedEvac, overseeing compliance with the Commission on Air-Medical Transport Systems (CAMTS), as well as the continuing education requirements for all clinical staff. Previously, he was a flight nurse and paramedic. Mr. Gobbels began his career with UPMC in 1991 as a critical care nurse.
Mr. Gobbels holds a Masters degree in Management and Information Technology from Carlow University in Pittsburgh, PA., as well as multiple degrees in health care.

Web Site: medjetassist.com
Facebook: facebook.com/medjetassist
Twitter: @MedjetAssist

Twice the Doctor, because one day here gives one month in Africa

Dr. Jill Forer, Co-Director of Twice The Doctor where "You Can Work For A Day In Your Own Practice And Effectively Be TWICE THE DOCTOR For A Month joins eHealth Radio and the Health Care and Health News Channels.
Listen to interview with host Eric Michaels & guest Dr. Jill Forer discuss the following:What is the background of Twice The Doctor? How does the concept work?Where does the money raised go?How can people get involved?This campaign is targeted at health care professionals but can anyone donate?Can you tell us a little about your success to date?Can you talk a little bit about the disparity in healthcare services in first and third world countries?
Duration: 14:42

Jill Forer qualified as a doctor in 1983 at the University of Witwatersrand, Johannesburg.
In 1984 Jill because a Physiology tutor at UNSW and in 1986 she started in general practice and has worked in all aspects of women’s health ever since. Jill also has a keen interest in nutritional medicine and diabetes.
Jill has been involved with medical school teaching at the University of Sydney as a Clinical Educator as well as a tutor in Clinical Reasoning Skills. She is also on the medical advisory panel of MIGA Medical Indemnity Insurer and she is a Director of Twice The Doctor Foundation.

Links:
Website: www.twicethedoctor.org.au
Facebook: www.facebook.com/twicethedoctor

Communicate and collaborate with Igloo Software

Stephen Rahal, Director of Product Marketing, at Igloo Software that fashions itself as an intranet you’ll actually like – helping to improve how companies like Aetna, Drug Information Association, Home Instead, American Family Insurance and Everyday Health communicate and collaborate with their employees and customers using social technologies joins eHealth Radio and the Healthcare and Technology Channels.
Listen to interview with host Eric Michaels and guest Stephen Rahal discuss the following: What’s the value of social technology to healthcare organizations?What type of healthcare organizations are tapping into the potential of social?How are healthcare organizations using social technologies?What is the biggest mistake organizations make?How do you recommend healthcare organizations get started?
Duration: 10:09
Stephen Rahal the Director of Product Marketing at Igloo Software, leads Igloo’s corporate marketing team, including product marketing, content strategy and communications. Prior to joining Igloo, he was the marketing lead for a boutique internal communications agency which he helped grow to acquisition by Protiviti, a wholly owned subsidiary of Robert Half International (NYSE: RHI). Stephen holds an Honors Bachelor of Business Administration from Wilfrid Laurier University.

Links:
Website: www.igloosoftware.com
Facebook: www.facebook.com/pages/Igloo-Software
Twitter: @IglooSoftware