Listen to interview with host Eric Michaels & guest John O’Keefe discuss the following:
- What was the turnout like for ITelagen at the 2015 NextGen ONE User Group Meeting?
- Was there anything of interest announced at the show?
- Remind our listeners what ITelagen has to offer to both NextGen clients and/or practices nationwide.
- What should prospects now be on the lookout for from ITelagen? What’s new for 2016?
As ITelagen’s founder and lead visionary, Mr. O'Keefe brings over 13 years of technology and help desk automation experience to the company. Mr. O’Keefe began his career as a technical analyst for one of New York’s leading technology groups. It was here that he provided strategic marketing advice to companies such as Novell, Intel and IBM, assisting them with new product offerings and positioning. In 1996, responding to his vision of help desk support automation, Mr. O'Keefe founded Fine Point Technologies where he served as CEO/CTO for 9 years and designed help desk automation systems for the world’s leading service providers including Verizon, Earthlink and Telmex. Mr. O’Keefe defied the dot-com odds and grew the company past the post dot-com era to a profitable organization with offices and customer’s worldwide.
Again in 2005, leveraging his expertise in help desk support automation technologies, Mr. O’Keefe exited Fine Point Technologies and founded ITelagen, a flat-rate IT service that leverages support automation to prevent problems before they can occur.
Having three patents-pending in various support automation technologies, Mr. O’Keefe has been featured on CNN, CNET and in numerous magazines and is recognized as an industry leader in help desk automation. Mr. O'Keefe holds a Bachelor of Science degree in Civil and Structural Engineering from the State University of New York at Buffalo and is a New York State licensed EIT. He serves as the Chairman on ITelagen’s Board of Directors and an advisor to the Board of Fine Point Technologies, Inc.