How the pandemic has accelerated innovation in healthcare: A conversation with Karly Rowe from Experian Health
Karly Rowe, Vice President of Patient Access, Identity & Care Management Product for Experian Health that works with more than 3,200 hospitals and 10,000 other healthcare organizations representing 500,000 plus providers to provide data-driven solutions that support revenue cycle management, identity management, patient engagement and care management joins eHealth Radio and the Health Care and Health News Channels.
- Can you tell us about Experian Health and your role within the company?
- Any discussion of healthcare today is framed by the COVID-19 pandemic. From your business, your line of sight, what has the pandemic put in the spotlight?
- In the early days of the pandemic, some of our healthcare organizations estimated 1,800 duplicate records were being created every 24 hours, so it is a fair bet that the numbers are even greater now as people flock to schedule vaccines. How does the growing volume of patient traffic challenge our healthcare systems?
- How would a shift to standardized medical records, possibly even a universal patient ID number, help healthcare systems and health outcomes?
- What direction is the industry headed and what pain points are you solving for as you look to the future?
Summary: While approximately 25% of patients used patient portals prior to COVID-19, more than 235 million adults will likely interact with a patient portal or telehealth service for the first time. This new interaction sparks opportunity – an opportunity for patients to think differently about the role they are taking/playing in managing their health and an opportunity for healthcare organizations to think about how to build on and advance this newly formed relationship.
Karly Rowe is responsible for the Patient Access, Identity, and Care Management product portfolios at Experian Health. Leveraging her diverse background across credit, retail, and healthcare, Karly is responsible for finding new ways to leverage Experian’s data and analytical capabilities to develop new, innovative solutions for the healthcare industry.
Karly holds a Masters of Business Administration from Arizona State University and a Bachelor’s degree in Marketing Management and Retail Management from Syracuse University. She resides in Scottsdale, Arizona with her husband and two sons.